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These terms set out the rules that apply when you open an account on cko44, make deposits through Nagad, Upay or Bank Transfer, and access any part of the platform. Access and eligibility depend on your local law and the eligible regions we serve — read these terms carefully before you proceed.
By creating an account on cko44 and using any service — whether that is funding your wallet via Nagad, sending a Bank Transfer, or browsing the game lobby — you agree to be bound by these terms in full. We may update these terms when our services change or when applicable rules in your region require it. When we do, we will post the revised version on this page and, where the change is material, notify you through your registered account contact. Continued use of the platform after a posted update means you accept the revised terms. These terms are written in English and that version controls in any dispute over meaning. Nothing in these terms removes rights you hold under the laws of your own jurisdiction — where local law gives you a right that these terms do not mention, that right still applies. If any single clause is found unenforceable, the rest of the terms remain in effect. We reserve the right to suspend or close an account that breaches these terms, following the process set out in the account-rights section below. Questions about a specific clause can be sent to our support team through the contact routes listed on this page.
Nagad deposits and withdrawals are subject to the transaction limits and verification steps shown in your account wallet section.
Upay transfers follow the same account-verification requirements; limits are displayed at the cashier before you confirm.
Bank Transfer requests are processed through the steps shown in your account; timing depends on your bank and is not set by cko44.
We post all term changes on this page with a revision date; continued use after posting constitutes acceptance of the updated terms.
These terms apply specifically to your registered cko44 account, the transactions you initiate through it, and the content we publish on this site. They do not extend to third-party services you reach through links on our pages, nor do they override the separate policies of payment providers like Nagad or your own bank. Understanding the boundary helps you know where to direct a question.
All rules around registration, login, identity verification and account suspension fall within these terms. Your account credentials are your responsibility; we act on instructions received through a verified login session.
Deposits and withdrawals made through Nagad, Upay or Bank Transfer are governed here for the cko44 side of the transaction. The payment provider's own terms govern their side; we cannot override those.
Game availability, lobby content, promotional notices and published support routes are covered by these terms. We may change or remove content at any time; we do not warrant that any specific title or feature will remain available.
External sites, payment apps and game studios operate under their own terms. cko44 is not responsible for the policies or conduct of those third parties, even where we link to or integrate with their services.
You have several practical options available to you at any point during your time on cko44. You can review your full transaction history — every Nagad deposit, Upay transfer and Bank Transfer request — directly inside the account section after you log in. If any detail on your account profile is incorrect, you can update it through the account-settings fields; for changes that require identity re-verification, follow the steps shown on that screen. If you believe a transaction has been recorded incorrectly, raise it with our support team using the contact routes on this page and we will investigate. You may also request that your account be closed at any time by contacting support; we will process that request in line with any outstanding balance or pending transaction obligations. Where local law gives you additional rights over your personal data or account records, those rights apply alongside these terms and are not limited by anything written here.
Your full deposit and withdrawal history is available in the account section after login. Filter by date or payment method to locate a specific Nagad, Upay or Bank Transfer entry.
Update your contact information and account profile through the settings screen. Changes that affect identity verification will prompt you to complete the steps shown there before they take effect.
If a transaction or account action does not match what you expected, contact support through the routes listed on this page. Include your account reference and the date of the transaction to speed up the review.
You may ask us to close your account at any time. We will confirm receipt and process the request once any pending balance or open transaction is resolved, as shown in your account at the time of the request.
If you have a question about any clause in these terms, or need to act on a right described above, use the contact routes published on the site. We do not publish response-time commitments here because those depend on query volume and the nature of your request — check the support page for current availability.
Open the chat widget from any page on cko44 to reach the support team directly. Use this route for account-access questions or to flag a transaction you want reviewed.
Send a written query to the support address listed on the contact page. Include your account reference and a clear description of the clause or issue you are writing about.
The help centre on this site covers common account and payment questions. Check there first — many terms-related questions are answered in the published articles without needing to contact the team.
Your account data — including the details you provide at registration and the transaction records generated by Nagad, Upay and Bank Transfer activity — is held in line with our privacy policy, which is published separately on this site. These terms set the framework; the privacy policy gives the detail on retention periods, access rights and how to request a copy or deletion of your data.
We keep account and transaction records for the period required by applicable rules in the regions we serve. The privacy policy sets out the specific retention periods and the process for requesting deletion where local law permits it.
We use cookies to keep your session active and to understand how the site is used. The cookie notice on this site explains what is set, why, and how to manage your preferences through your browser settings.
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact support immediately through live chat or email so we can act on it without delay.
To request a correction to your personal data or to ask a question about how we handle it, use the email support route. Reference the relevant section of the privacy policy in your message to help us respond accurately.
These are the questions we hear most often about how the terms work in practice. If your question is not covered here, the support team can help through the contact routes above.
Yes. The cko44 side of every Nagad transaction — how it is recorded, what limits apply and how disputes are handled — falls under these terms. Nagad's own terms govern their side of the transfer; both sets of terms apply at the same time.
We post the updated version on this page with a revision date. For material changes we also notify you through your registered account contact. Continuing to use the platform after the update is posted means you accept the revised terms.
Access and eligibility depend on your local law and the eligible regions we serve. We do not make a blanket availability claim for all locations. Check the eligibility information in your account area or contact support if you are unsure whether your region is covered.
Log in, locate the transaction in your account history, then contact support via live chat or email with your account reference and the transaction date. We will review the record and respond through the same channel you used to raise it.
We hold the registration details you provided and the transaction records generated by your account activity. The privacy policy, published separately on this site, sets out exactly what is held, for how long, and how to request a copy or deletion under applicable local law.
Contact support through live chat or email and ask for your account to be closed. We will confirm receipt and process the request once any pending balance or open transaction shown in your account at that time is resolved.