Live / Casino
cko44 collects and uses your personal information only for account management, payment processing through Nagad, Upay and Bank Transfer, and platform security — nothing beyond what your account activity requires. What we collect, how long we keep it, and how you can request changes are all set out in this policy.
When you open an account with us, we collect the information you submit during registration — your name, contact details and any payment identifiers linked to your Nagad wallet, Upay account or Bank Transfer records. We also collect device identifiers, browser type and session data automatically as you navigate the site. This information is used to verify your identity, process transactions, detect unusual activity and communicate account changes to you directly. We do not sell your personal data to third parties, and we do not share it with advertisers. Where we engage service providers to support account operations or payment routing, those providers receive only the data necessary to carry out that specific function, under agreements that restrict how they may use it. Your data is stored on secured servers. Retention periods depend on the type of record: active account data is held while your account remains open, and transaction records are retained for as long as required by the applicable financial compliance obligations in your eligible region. Access to this site and its features depends on your local law and the eligible regions covered under our operating terms. If you are unsure whether access is permitted in your jurisdiction, check your local regulations before proceeding.
This policy applies to information we handle directly as the operator of cko44. It does not extend to third-party websites, payment processors or studios whose services you may access through our platform. Understanding the boundaries helps you know exactly where our responsibilities begin and end.
All data you submit when opening or managing your account — including login credentials, contact details and identity verification documents — falls within this policy. We control how this data is stored, who can view it internally and how long we retain it.
Transaction references linked to Nagad, Upay or Bank Transfer are recorded on our side for account reconciliation and compliance purposes. The payment processors themselves operate under their own privacy terms, which sit outside our policy scope.
Pages you visit, games you open and session duration are logged to support account security and improve site navigation. This behavioural data is not used for advertising profiling and is not shared outside the platform without your explicit consent.
Game studios such as Pragmatic Play, Microgaming and CQ9 operate independently and maintain their own data terms. Any data you interact with inside a studio game environment is subject to that studio's policy, not ours. We do not control or access game-level session data held by studios.
You can take action on your personal data at any point while your account is active. The account settings section shows the contact details and payment method references currently on file. If something is incorrect — a name spelling, a contact number or a wallet reference — you can submit a correction request directly through our support channel, and we will update the record after verifying your identity. You can also ask us to provide a summary of what personal data we hold about you. Send the request through the support route listed in the contact section of this page. We will respond with the information on file for your account within a reasonable timeframe. If you want to close your account, you can make that request through support as well. On closure, we delete or anonymise active account data, retaining only what financial compliance obligations in your eligible region require us to keep. Availability of any account action depends on applicable local law and your eligible region.
Open the account settings page to see the contact details, payment references and verification documents currently associated with your profile. This is the starting point before submitting any correction or data request.
If a name, contact number or wallet reference is wrong, contact support with the corrected information and proof of the change. We update the record once your identity is confirmed against the existing account data.
Any question about what data we hold, how it is used or how long it is retained can be submitted through our support route. Describe the specific record or concern, and we will provide a clear written response.
To close your account and trigger our data retention review, contact support and confirm the request. We retain only what compliance obligations in your eligible region require after the closure is processed.
If you have a question about this privacy policy, a correction to make to your account data, or a request to review what information we hold, reach us through the contact routes published on the site. All privacy-related queries are handled by the account support team. When you write in, include your registered account email and a brief description of the data matter so we can locate your record and respond clearly.
Open the chat widget from any page on the site to reach the support team directly. For privacy or data queries, describe the specific record or concern in your opening message so the agent can route it correctly without delay.
Send data-related requests to the support email address listed on the contact page of the site. Include your registered account email in the message. Email is suited to correction requests and data summary queries that need a written record of the response.
The help section of the site lists common account and privacy questions with published answers. Check there first for straightforward queries about cookies, session data or payment record retention before submitting a direct support request.
Our approach to data handling is built around limiting collection to what is genuinely needed for your account to function. We do not build advertising profiles, we do not sell personal information, and we do not retain data beyond the period required by applicable compliance obligations in your eligible region.
We use session cookies to keep you logged in across page loads and preference cookies to remember display settings. We do not use cookies to track activity outside of cko44 or to build external advertising profiles. You can clear cookies at any time through your browser settings.
Access to your personal data inside our systems is restricted to staff who need it to process transactions or respond to your support queries. Payment references linked to Nagad, Upay or Bank Transfer are stored in a separated record layer and are not visible in full to general account agents.
Active account records are held while your account is open. Transaction records — including Nagad deposits and Bank Transfer history — are retained for as long as the applicable financial compliance requirements in your eligible region specify. On account closure, remaining data is deleted or anonymised beyond that period.
When we update this privacy policy, the revised version is published on this page with the date of change noted. Continued use of the account after a published update constitutes acceptance of the revised terms. If you disagree with a change, you can close your account via support before the update takes effect.
The questions below cover what we hear most often from account holders about data, cookies, payment records and how to make a request. If your question is not listed here, reach us through the support routes on this page.
We collect the name, contact details and identity information you submit during registration, plus any payment references you add — such as your Nagad wallet number or Bank Transfer account. Device and session data is also collected automatically to support security checks and account verification.
We share data only with service providers who need it to operate specific account functions — such as payment processors for Nagad or Upay transactions. Those providers may not use the data for any other purpose. We do not sell personal data and do not share it with advertisers.
Active account data is deleted or anonymised when your account closes, except for transaction records. Those are retained for as long as financial compliance obligations in your eligible region require. The exact period depends on applicable local law, so check the terms for your jurisdiction.
Send a data summary request to our support team via email or live chat. Include your registered account email in the message. We will identify the records on file for your account and respond with a clear summary. Access to personal data requests depends on your eligible region and local law.
We use session cookies to maintain your login state and preference cookies to hold display settings between visits. We do not use third-party advertising cookies or cross-site tracking. You can clear cookies through your browser settings at any time without affecting your account data.
Yes. Open account settings to review what is currently on file, then contact support with the corrected information and confirmation of the change. We update the record once your identity is verified. Corrections to payment references — Nagad, Upay or Bank Transfer — follow the same process.